Brands need to develop ways to manage their corporate communications customer engagement in the context of short news cycles and near-instant social media sharing. Communications strategies designed to avoid crisis situations require both internal operations and public conversations that can adapt to the unpredictable.
But, no matter how well a company plans, crisis happen. A solid brand reputation not only contributes to company growth, it can be a positive asset in weathering a crisis.
Toby Webb is founder and chairman of Ethical Corporation, a publishing and conference business. This week, I participated at a conference on reputation and crisis management in New York City hosted by Ethical Corporation, along with its sister company, Useful Social Media.
At the end of the conference’s first day, Toby posted fifteen tips that came out of the sessions featuring GE, Alcoa and P&G, among others. In this conversation, Toby adds some depth to the observations in his blog post.
Among the topics we discuss are:
- The relationship between business objectives and reputation
- How PR has evolved from press releases
- The essential nature of local knowledge
- The perception that it takes a generational change in top management for companies function in today’s always-on communications channels.
More from Toby WebB on engagement, Reputation Preservation and Crisis Management
- Four tenets of good reputation and communications
- Twelve ways of dealing with difficult stakeholders
- Reputation management and social media insights from GE, Alcoa, Dezenhall
this convo is sponsored by
Convo at the PowWow is presented by Social Media Today, offering the Web’s best thinkers on business and public policy. Social Media Today is a rapidly-growing community of blogs, webinars, e-books, moderated Tweet chats and other digital content. The community currently includes more than 1,800 bloggers and 100,000 registered members, attracting about 700,000 monthly visits.
Vitrue, an original Facebook Preferred Developer Consultant, is the leading social marketing platform facilitating relationships between brands and their fans across multiple social networks via its software-as-a-service solutions. Social marketers and agencies world-wide use Vitrue’s Social Relationship Management (SRM) platform and its Publisher, Tabs, Shop and Analytics products.
Brandwatch is one of the world’s leading social media monitoring and analysis tools, with offices in the UK, US, Germany and Brazil. Global brands and agencies use our tool to cut through the noise on the social web and find the conversation that matters, empowering decisions that improve their business.
Production assistance by Craig Klein of Modern Voice. Music by Glenn Phillips.
